Refund & Cancellation Policy
This policy covers Bachyl Pro subscriptions, wherever you bought them.
Purchases on our website
Web subscriptions are sold by Paddle.com, our reseller and Merchant of Record, which handles payment, tax and invoicing. You can get a full refund within 14 days of your first payment or of any renewal, for any reason: reply to your Paddle receipt email, use paddle.net, or email us and we'll arrange it. Refunds go back to the original payment method.
Purchases in the Android app
Subscriptions bought in the app are billed by Google Play. Within 48 hours of a charge you can request a refund directly in Google Play (Payments & subscriptions → Budget & history). After that, email us and we'll help you request one from Google.
Cancelling
You can cancel at any time — on the web in Account → Manage subscription, in the app in Google Play → Subscriptions. Bachyl Pro stays active until the end of the period you've already paid for, and you won't be charged again.